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Have your say on the future of this service
As the trial of the Burringbar and Crabbes Creeks Flash Flood Alert system comes to a close, we’re seeking community feedback to help decide whether to continue, adjust, expand or discontinue the service.
Your feedback will play a crucial role in shaping the next steps for this service. Have your say by Sunday 15 June 2025.
Your feedback matters
We developed this alert system based on your input to provide timely flood warnings through SMS, email and recorded voice calls. It has been active for more than 2 years, operating across multiple flood and storm events. Now, we want to know if it’s meeting your needs and keeping you effectively informed.
Please take a few minutes to complete our survey and let us know about your experience with the alert system. The survey will close on Sunday 15 June 2025.
Whether you’ve used it to prepare for potential flooding or simply want to share your thoughts on the timing and accuracy of the alerts, your input is invaluable.
Thank you for helping us make our community safer and better prepared for future flood events.
Community feedback shaped the development of the flood alert system – read more.
Project information
Previous flood risk management studies have shown that the Burringbar, Mooball and Crabbes creeks areas are subject to flash flooding with little to no warning – learn more about the project.
As the trial of the Burringbar and Crabbes Creeks Flash Flood Alert system comes to a close, we’re seeking community feedback to help decide whether to continue, adjust, expand or discontinue the service.
Your feedback will play a crucial role in shaping the next steps for this service. Have your say by Sunday 15 June 2025.
Your feedback matters
We developed this alert system based on your input to provide timely flood warnings through SMS, email and recorded voice calls. It has been active for more than 2 years, operating across multiple flood and storm events. Now, we want to know if it’s meeting your needs and keeping you effectively informed.
Please take a few minutes to complete our survey and let us know about your experience with the alert system. The survey will close on Sunday 15 June 2025.
Whether you’ve used it to prepare for potential flooding or simply want to share your thoughts on the timing and accuracy of the alerts, your input is invaluable.
Thank you for helping us make our community safer and better prepared for future flood events.
Community feedback shaped the development of the flood alert system – read more.
Project information
Previous flood risk management studies have shown that the Burringbar, Mooball and Crabbes creeks areas are subject to flash flooding with little to no warning – learn more about the project.
Burringbar and Crabbes Creeks Flash Flood Alert has finished this stage
The Flash Flood Warning System Team was established in 2018. Officers from the Tweed Shire Council, NSW State Emergency Service, Bureau of Meteorology and the Department of Planning, Industry and Environment came together to plan for a local flash flood warning system.
Construction of rain/stream gauge network
Burringbar and Crabbes Creeks Flash Flood Alert has finished this stage
Additional rain and stream gauges were installed in the local catchment to facilitate a flash flood warning system in 2018/19.
Initial development of flash flood forecasting system
Burringbar and Crabbes Creeks Flash Flood Alert has finished this stage
Detailed hydrologic and hydraulic modelling of the catchment was completed and calibrated to actual flood events in early 2020.
Community consultation
Burringbar and Crabbes Creeks Flash Flood Alert has finished this stage
Community feedback was gathered to define local flood warning needs.
Finalise flash flood warning system
Burringbar and Crabbes Creeks Flash Flood Alert has finished this stage
The flood forecasting system was completed.
The warning distribution channels, messaging and procedures have been established.
System trial
Burringbar and Crabbes Creeks Flash Flood Alert has finished this stage
Residents of Burringbar, Mooball and Crabbes creeks were urged to register for free flash flood alerts via SMS, email and recorded voice calls (landline) by visiting tweed.nsw.gov.au/flood-alert.
Trial evaluation
Burringbar and Crabbes Creeks Flash Flood Alert is currently at this stage
We’re inviting user feedback and will assess it alongside a technical review to measure how effective the system is. Please complete the survey by Sunday 15 June 2025.
Outcome
this is an upcoming stage for Burringbar and Crabbes Creeks Flash Flood Alert
We will review both user feedback and the system’s technical performance. These findings will guide our recommendation on whether to continue, adjust, expand or discontinue the service. This recommendation will then be presented to the Floodplain Management Advisory Committee.