System based on community insights

Thanks for participating!

Tweed Shire Council, with assistance from NSW State Emergency Service (SES) and other government agencies, developed a flash flood alert system that reflects the community's needs.

Thanks to those who participated in our early community engagement, the flash flood alert system for the Burringbar Creek, Mooball Creek and Crabbes Creek areas is currently being trialled.

Alerts are distributed via SMS, email and recorded voice calls (landline) – these options were selected based on the community’s preference.

It’s important to note that this service does not replace but complements advice from the NSW State Emergency Service (SES), Bureau of Meteorology (BOM) and other leading authorities during flood events. Please continue to follow directions from these agencies.

Residents can still register to receive free automated flood alerts via SMS, email or voice call for the Burringbar, Mooball and Crabbes Creeks areas.

Initial design input

In 2021, the community was asked to complete a survey to help design the flash flood alert system. Contributions closed at 4 pm on Wednesday 3 March 2021. Feedback received during this stage helped shape the system’s design, including preferred alert channels and thresholds for different flood levels.

The community provided input on the following key questions:

What are your biggest flood concerns?
What flood impacts do you need to know about in advance (e.g. road access closing)?
How much warning time do you need to prepare your home?
How much warning time do you need to evacuate?
How would you like to receive alerts (SMS, phone, siren etc)?
What level of flooding do you consider minor/moderate/major at your location?

Evaluation survey now closed

A follow-up survey was conducted to evaluate the effectiveness of the trial alert system. This survey has now closed on Sunday 15 June 2025. Community feedback from the evaluation phase will be reviewed alongside a technical assessment of the system to help determine its future.

Learn more about the alert system or explore the project background.

More information

Learn more about the alert system or explore the project background.